Bilingual Patient Service Representative-Silver Lake, WI
Silver Lake, WI Silver Lake, WI Part-time Full-time Part-time Full-time $16 - $17 an hour $16 - $17 an hour Kenosha Community Health Center is looking for Full Time and Part Time Patient Service Representatives to work in its Silver Lake location.
$2,000 hiring bonus - See below for details.
POSITION SUMMARY The Patient Services Representative (PSR) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient visit.
The PSR works as a partner in the clinic together with the providers, clinical staff, other office staff and manager to provide a welcoming, caring and healing environment for patients.
Where this position deals directly with patients and family members, the PSR is responsible to ensure that patients' needs are listened to, understood and resolved.
By doing this, the PSR primarily completes the tasks of scheduling appointments, creating and maintaining a waitlist and performing various clerical duties in a professional manner.
ESSENTIAL FUNCTIONS The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Greet all patients and guests into the clinic and interact with all patients over the phone in a professional and courteous manner, adhering to the Customer Service Policy Guidelines.
Maintain patient confidentiality and functions within the guidelines of HIPAA.
Interpret scheduling templates and appropriately schedule appointments per scheduling guidelines.
Verify and update patient insurance information and selecting the correct plan for dental, medical and behavioral health.
Understand and inform patients of balances they owe in a professional manner.
Inform patients when proof of income is required in a professional manner.
Understand and interpret insurance rules and regulations, especially those related to prior authorization.
Function well while involved in multiple tasks and assignments.
Concentrate on details while experiencing frequent interruptions.
Shred all patient paperwork that is not needed.
Other duties as assigned.
POSITION REQUIREMENTS Education and/or Experience High School Diploma/GED required.
Six to twelve months related experience preferred.
Customer Service experience in a dental or medical clinic preferred.
Prior experience with using an Electronic Health Record preferred.
Language Skills Ability to communicate in Spanish (oral and written) preferred.
WORK SCHEDULE Availability to work up to 40 hours during clinic operating hours, typically Monday - Thursday, 7am - 7pm, Friday, 7am - 5pm and rotating Saturdays 7am - 3pm.
WHAT WE OFFER As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, 403(b) Paid Time Off, including Holidays.
As a part-time employee, you are eligible to participate in the organization's Employee Assistant Program and 403(b).
Pay to commensurate with experience.
Full-time PSRs hired between August 1, 2023, and October 1, 2023, will be eligible to receive a hiring bonus paid in 4 equal installments every 6 months.
Employees must be actively employed to receive a payout and maintain perfect attendance within the first 90 days.
Learn more about us at www.
kenoshachc.
org.
Kenosha Community Health Center and Pillar Health, a Division of Kenosha Community Health Center, are Equal Opportunity employers.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or veteran status.
Kenosha Community Health Center and Pillar Health, a division of Kenosha Community Health Center, is working to keep our community healthy.
Our multi-disciplinary team of providers collaborate on patients' care to ensure that each patient has access to high quality, compassionate care.
Job Types:
Full-time, Part-time Pay:
$16.
00 - $17.
00 per hour
Benefits:
403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance Schedule:
12 hour shift 3x12 4x10 5x8 8 hour shift Monday to Friday Rotating shift Work setting:
Clinic In-person Ability to commute/relocate:
Silver Lake, WI 53170:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person 403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance 12 hour shift 3x12 4x10 5x8 8 hour shift Monday to Friday Rotating shift Clinic In-person Silver Lake, WI 53170:
Reliably commute or planning to relocate before starting work (Required) Customer service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
$2,000 hiring bonus - See below for details.
POSITION SUMMARY The Patient Services Representative (PSR) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient visit.
The PSR works as a partner in the clinic together with the providers, clinical staff, other office staff and manager to provide a welcoming, caring and healing environment for patients.
Where this position deals directly with patients and family members, the PSR is responsible to ensure that patients' needs are listened to, understood and resolved.
By doing this, the PSR primarily completes the tasks of scheduling appointments, creating and maintaining a waitlist and performing various clerical duties in a professional manner.
ESSENTIAL FUNCTIONS The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Greet all patients and guests into the clinic and interact with all patients over the phone in a professional and courteous manner, adhering to the Customer Service Policy Guidelines.
Maintain patient confidentiality and functions within the guidelines of HIPAA.
Interpret scheduling templates and appropriately schedule appointments per scheduling guidelines.
Verify and update patient insurance information and selecting the correct plan for dental, medical and behavioral health.
Understand and inform patients of balances they owe in a professional manner.
Inform patients when proof of income is required in a professional manner.
Understand and interpret insurance rules and regulations, especially those related to prior authorization.
Function well while involved in multiple tasks and assignments.
Concentrate on details while experiencing frequent interruptions.
Shred all patient paperwork that is not needed.
Other duties as assigned.
POSITION REQUIREMENTS Education and/or Experience High School Diploma/GED required.
Six to twelve months related experience preferred.
Customer Service experience in a dental or medical clinic preferred.
Prior experience with using an Electronic Health Record preferred.
Language Skills Ability to communicate in Spanish (oral and written) preferred.
WORK SCHEDULE Availability to work up to 40 hours during clinic operating hours, typically Monday - Thursday, 7am - 7pm, Friday, 7am - 5pm and rotating Saturdays 7am - 3pm.
WHAT WE OFFER As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, 403(b) Paid Time Off, including Holidays.
As a part-time employee, you are eligible to participate in the organization's Employee Assistant Program and 403(b).
Pay to commensurate with experience.
Full-time PSRs hired between August 1, 2023, and October 1, 2023, will be eligible to receive a hiring bonus paid in 4 equal installments every 6 months.
Employees must be actively employed to receive a payout and maintain perfect attendance within the first 90 days.
Learn more about us at www.
kenoshachc.
org.
Kenosha Community Health Center and Pillar Health, a Division of Kenosha Community Health Center, are Equal Opportunity employers.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or veteran status.
Kenosha Community Health Center and Pillar Health, a division of Kenosha Community Health Center, is working to keep our community healthy.
Our multi-disciplinary team of providers collaborate on patients' care to ensure that each patient has access to high quality, compassionate care.
Job Types:
Full-time, Part-time Pay:
$16.
00 - $17.
00 per hour
Benefits:
403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance Schedule:
12 hour shift 3x12 4x10 5x8 8 hour shift Monday to Friday Rotating shift Work setting:
Clinic In-person Ability to commute/relocate:
Silver Lake, WI 53170:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person 403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance 12 hour shift 3x12 4x10 5x8 8 hour shift Monday to Friday Rotating shift Clinic In-person Silver Lake, WI 53170:
Reliably commute or planning to relocate before starting work (Required) Customer service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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